Welcome to Our Practice

Thank you for choosing us to partner with you in your health care. Our goal is to make your experience with us a pleasant one. In order to help meet this goal we have listed some helpful tips to benefit you as well as help our practice operate as efficiently as possible. We monitor our services with patient surveys through Press Gainey. Please take advantage of this survey if you are contacted. We want to know how we are doing and improve while we continue to serve you at the highest level.

Office Hours: 

We are open Monday through Friday 8:00 a.m. 4:30 p.m. We are closed all major holidays. Please arrive 15 minutes early to register and bring your insurance cards and photo ID. We verify your insurance information for your protection. Your time is very important to us and we strive to stay on schedule. We also ask for a courteous cancellation call from you should you have an instance you are unable to keep an appointment. We will have a charge of $25.00 for routine appointments not cancelled 24 hours before the appointment and $50.00 for physicals that are not kept or cancelled with 24 hours of notice. This is to maximize our provider’s schedules and help as many people as possible with access to our providers. Multiple missed appointments can result in dismissal from the practice. 

Medications:

We do not fill narcotics for continuous use. We require our patients see a specialist (pain management) for these medications. We ask you to bring all medications with you to your visit. Please obtain all refills for maintenance medications at the time of your physical to ensure you have your medications timely. Should you have a rare occasion to need a refill you may call your pharmacy and and request a non-narcotic refill. We will not fill ANY narcotics after hours. Calls left after 3:00 p.m. may be handled the next business day. We want to be responsive to your needs and will handle all matters.

Lab and Test Results:

If you have lab or test results pending, it is not necessary for you to call our office unless the provider has asked you to do so. Results will be available on your patient portal after they are reviewed by your physician. If the physician feels that it is necessary to speak with you about your test results, she or her CMA will call you. Please make sure we have your correct phone number on file in order to contact you. 

Referrals:

If your insurance requires a referral before you visit another physician, please request this referral in advance. The process of obtaining the authorization from your insurance company may require up to three working days. We want to assist you in any way we can. Our referral department works hard to get you specialist appointments and/or testing as quickly as possible. If you have special requests such as locations, date, time or specific provider requests, please let your provider know and they can add special requests to your referral order. The referral department will accommodate your requests. 

Billing and Insurance:

Insurance copays, coinsurance or deductibles are required at the time of service. Please be prepared to take care of this at your check-out. We strive to keep costs down and provide quality care for you. Please always notify our receptionist of any changes to your address, phone number and insurance to ensure we reach you with important medical information, file your insurance claims correctly and avoid extra costs and billing concerns. 

For billing questions, please call 1-877-878-8606.