CHI Memorial Medical Group

Helpful Information 

It’s important to be active in your medical care, therefore we encourage you to talk openly with our health care professionals. If you receive are outside of the practice or notice a change in your health please let us know so we can work together to improve your medical outcomes.


Bring a list of all of your medications (over the counter, vitamins, natural or herbal) along with the dosage and directions to every visit with your provider. Bring a list of your health concerns for your provider to address. Bring a list of the names, date of treatment(s), and contact information of any health care provider previously seen.

Please arrive 30 minutes prior to your appointment time. Our goal is to have you in the exam room at your appointment time. Thank you for your assistance in helping us make our office run smoothly. 

Questions for the provider — Please review  your list of questions and ensure the top three  were addressed during your visit.

Late Arrival for Appointments — It is our policy in order to help with our appointment wait  times we must ask that you are no more than 10  minutes late to your appointment. We realize  emergencies, traffic, etc. can happen occasionally  and we always try to accommodate you when we  can.

After Hours — Only emergent issues will be addressed. Please make an appointment for medical concerns. Prescriptions are limited after hours.

Follow-up Appointments — Please schedule your follow-up appointment prior to leaving the office.

Canceling Appointments
— Please notify us no later than 48 hours of a cancellation. Appointments not canceled prior to 48 hours are subject to a cancellation fee of $50. Canceled appointments help us ensure availability for patients who need urgent care, therefore please inform us of canceled appointment.

Lab work, x-ray or special test

If you have lab work or testing  performed during your visit, please  do not call the office for your results. T he nurse will call you regarding the  results within 10 business days. If you  have additional questions please  schedule an appointment to review  the results. Please do not call the  office unless you have not received  results after 10 business days.

Leaving a Message

Please select  your nurse’s line for medication refills,  delayed lab/test results or non-urgent  health concerns. Please speak clear  and slow and provide your full name,  including spelling of name, phone  number, date of birth, and reason  for call. If the message is referring  to prescription refill please provide  medication, dosage, pharmacy name  and phone number. Nonprescription  messages must include  symptoms,  onset of health issue and home  remedies you have tried. 

Messages are retrieved from  8:00 a.m. to 4:00 p.m. – All messages  are addressed within the day of the  call. Messages after 4:00 p.m. will be  addressed the following business  day. Urgent prescription refills  will be returned to the pharmacy  only, therefore please check with  your pharmacy. Please do not  call multiple times, our goal is to  provide medical assistance to all  of our patients and your call will  be returned promptly. In the  event you have not received a  response after 72 hours, please  contact the Practice Manager at  (423) 875-0999. 

Patient Rights & Responsibilities

Patient Rights

  • Access to considerate and respectful staff
  • Access to the roles of staff providing treatment and information about your health care 
  • Access to your medical records, which require a 24 hour notice and a written form for release
  • Access to health care rules and regulations that affect you, your treatment, charges, and  payments
  • The ability to consent or refuse treatment, as permitted by law

Your health information is kept confidential  unless written consent is provided, preexisting  guidelines established with healthcare  insurance, or in case of a medical emergency.

Patient Responsibilities

Providing information about your health, medication, insurance, contact information, past illness, hospital stays, family or social history that may impact treatment or medication, and payment of fees not covered by insurance.

Update your personal information — Please bring your insurance cards, driver’s license and any documentation regarding change of legal name. Ensure address, phone number emergency contact and email address are up to date. We use the information in our system for appointment reminders and lab results. It is important to ensure all information is correct.

Prior Authorization, FMLA, Disability or other legal forms — Bring your insurance company’s Prior Authorization form with you to all appointments. Bring FMLA, Disability or Medical Supply forms with you at your next appointment. Allow 72 hours after the appointment to complete the forms. Please arrange for pick-up of all forms. In the event of a denial for prior authorization for procedure, medication, etc. please contact your insurance company for additional information. 

Prescription Refills

Please notify the provider of all medications requiring refills during your scheduled appointment. All refills are subject to provider approval. Refills for a controlled substance must be provided at an appointment every 30 days. No refills for controlled substance will be  filled outside of your appointment. All after hours refills (except controlled substances) will be limited to a 3 day supply. Please schedule an appointment to obtain your medication refills.