Frequently Asked Questions

How can I prepare for my visit? 

Open communication with your health care provider ensures you receive the very best care. Follow these  tips during your next appointment:

• Bring a list of questions or concerns to every appointment.
  
• Share changes to your health, including hospitalization, and visits to a specialist or the  emergency room.
  
• Bring a list of your medications, vitamins or herbal supplements.
  
• If you have questions or don’t understand something discussed in your appointment,  always ask your health care provider to
  
• explain it in another way.

What should I do if I need a prescription refilled?

In order for us to care for our patients as efficiently as possible, please follow these guidelines when requesting medication refills:

• Please let us know at the time of your visit what prescription you need refilled, and we will do that either to your local pharmacy or your mail order company.
  
• As for prescription refills at the time of your appointments. For some medications that you request, a 90-day refill may not be considered appropriate by your doctor and may not be approved.
  
• If your prescriptions need to be faxed to your insurance company we will mail them to you for you to mail or fax.
  
• If you have a medication that needs a prior approval we will assist you by completing a form from your insurance company. However, we may require you to call your insurance company to obtain your prior approval form. You can fax this form to us at (423) 495-2698.
  
• If you need to change a medication due to your insurance coverage or the cost of co-pays, an office visit will be necessary. Please bring a list of covered medications from your insurance company. If you do not have a list, call you insurance company to obtain one before your visit.
  

Routine prescriptions will not be filled on weekends.